Making and returning an order
How to place an order and refund.
General provisions
Our return and refund policy is valid for 1 day. If 1 day has passed since your purchase, we cannot offer you a full refund or exchange.
Additional non-refundable items:
- Gift cards
- Downloadable software products
- Certain hygiene and personal care items
We will require a receipt or proof of purchase to complete your return.
Return Policy
1. Return of goods of good quality.
1.1. In accordance with the legislation of the Russian Federation, the return of food products of proper quality is not allowed, and no refunds are made for such goods.
2. Return of goods of inadequate quality:
2.1. If the client discovers that the goods of inadequate quality have been transferred to him, he has the right to return the goods of inadequate quality to the seller before the expiration date and demand a refund of the amount paid, or demand a replacement of the goods of inadequate quality.
3. The procedure for actions in case of violation by the seller of the conditions on the assortment (in case of regrading):
3.1. The customer must check the order in the presence of the courier. In the event that a product is found in the order that does not correspond to the assortment ordered, the client has the right, when transferring the product, to demand a replacement for the product specified in the order, or a refund for the actually undelivered product.
3.2. The goods transferred to the client in violation of the selected assortment are subject to return to the seller. If the client accepts this product, the seller has the right to require the client to pay for this product at the price set by the seller for this product on the site at the time of the transfer of the product. If the actually transferred goods are not in the seller's assortment presented on the site at the time of the transfer of the goods, this product is paid for at a price agreed with the seller.
3.3. If it is impossible to replace the goods, the seller notifies the client about this by the phone number specified by the client when placing the order, and the funds actually paid for the undelivered goods are returned to the client.
4. Procedure for actions in case of violation by the seller of the condition on the quantity.
4.1. When transferring the goods, the client must check its quantity for compliance with the order. If the client finds discrepancies in the quantity of goods, he must, in the presence of a delivery service employee (courier), inform the delivery service about the discrepancy between the quantity of the delivered goods specified in the order.
4.2. If the seller handed over to the client a smaller amount of goods than specified in the order (underinvestment), the client, when transferring the order, has the right to accept the goods in the delivered quantity, but demand to transfer the missing amount of goods, or (if the missing goods were paid) to refuse the missing goods and demand a refund for him.
4.3. If it is impossible to transfer the missing goods, the seller notifies the client about this by the phone number indicated by him when placing the order, and the funds actually paid for the missing goods are returned to the client.
4.4. In case of violation by the client of clause 4.1 of these Rules, the seller has the right to refuse to satisfy the client's claims regarding the quantity of the transferred goods.
5. Refund:
5.1. The funds shall be returned to the client in a manner similar to that used by him when paying for the goods or in another way as agreed with the client.
5.2. If the return of funds is not carried out simultaneously with the return of the goods by the client, the return of the specified amount is carried out by the seller in agreement with the client in one of the following ways:
• in cash at the location of the seller;
• by transfer to a bank or other account specified by the client.
5.3. If the seller, in accordance with these Rules, has an obligation to return the funds to the client, such funds must be returned to the client no later than 10 (ten) days from the moment the client submits a request for the return of funds to the seller.
Consumer Protection Law on the website "Consultant Plus"
Need help?
Actual address: 123056, Moscow, st. Krasina d.7 building 1
E-mail: office@sakura-restaurant.ru
Phones: +7 (499) 254-08-05, +7 (903) 791-85-85
Questions and answers:
- On the home page choose from Menu your favorite dish or several dishes. This list can be changed later when placing an order or in personal account, and in the section My addresses enter the delivery address.
- Choose the right amount.
- Select the delivery time by specifying in the comments to the order during the checkout process: in the near future (leave Now), by a certain hour today or tomorrow.
- If you're looking for something specific, use the search by dish name or category.
- The selected dishes will be added to the cart and displayed in the block My order. There you can change the number of selected dishes.
- Click Checkout.
- When ordering for the first time, fill in your personal details. Registration on the service will allow you to track the status of orders and the speed of movement of the courier.
- If necessary, specify the delivery address: indicate the apartment number, entrance and other details.
- Select a Payment Method. In case of non-cash payment, the amount of the order will be debited from your card or another payment method you have chosen.
- If you have a promo code, enter it and click "Apply».
- Specify the number of devices, if required, in the comments to the order.
- Complete the order and, if you have chosen a non-cash payment, specify the card details.
The following types of payment are possible:
Cash
If the goods are delivered by courier, then payment is made in cash to the courier. Upon receipt of the goods, be sure to check the completeness of the goods and the presence of the receipt.
Bank card
To select payment for goods using a bank card on the corresponding page, you must click the button Pay for the order with a bank card. Payment is made through PJSC SBERBANK using bank cards of the following payment systems:
For payment (entering your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.
We use outsourced courier services such as Delivery Club, Yandex.Food and reserve the right to choose third-party delivery services that meet our requirements.
On average, delivery within the Garden Ring takes 20 minutes, within the Third Transport Ring the delivery time is 30-40 minutes, within the Moscow Ring Road from 40 to 1 hour. Information about the received order is sent to e-mail, as well as to the phone number specified during registration in the form of a message in WhatsApp or Telegram messengers or SMS. Each order is displayed in your personal account on the site. We use all communication channels available to us to ensure that you do not miss an order.
1) All statistics on orders with dates, addresses and customer data, including canceled orders with an indication of the reasons for cancellation;
2) View and print reports, invoices, acts on completed orders;
3) Feedback from customers: reviews, complaints, opinions about dishes and about your work;
4) Monitoring the work of managers with complaints, statistics on complaints, broken down into its main types;
5) The ability to independently and promptly make changes to the data on the work of the restaurant, delivery conditions and prices;
6) Ability to assign separate conditions for delivery to each metro station or regional city;
7) Feedback to us. Write your suggestions for improving the work of the Cherry Blossom service
- Log in to your account and enter the delivery address
- Choose any dish from the restaurant menu presented in your city
- Place an order and follow its preparation and delivery
We bring you only freshly prepared food. Food is produced daily from 11:00 to 23:00. Immediately after cooking, it is cooled and packed urgently using a cold shock, which allows you to save all the useful properties of food.
Yes, you can. To do this, describe in detail the desired delivery scheme to our manager. You can also edit your own schedule in your personal account on our website.
You can change the address or delivery time at any time by giving us at least 12 hours notice. You can do this yourself in your personal account, or contact us by phone. If you need to change the time or address later than 12 hours in advance, please contact us at tel.: +7 499 254-08-05 or tel.: +7 (903) 791-85-85 and we will try to adjust. In some cases, we will only be able to do this for an additional fee.
You can "freeze" (suspend) any program for a while, for example, if you are going on a business trip or vacation. We do not limit the minimum and maximum freeze time, however, you must use the paid program within 3 months from the date of payment.
You can reschedule one or more days of delivery yourself in your personal account. You can also call our customer service and we will adjust the schedule ourselves. Please understand that it is not possible to freeze the program on the day of your request: this is due to the purchase of products and the production process. If you give us less than 36 hours notice, we will be forced to count the next day as used.
Since we always prepare our products from the freshest ingredients possible and always order exactly as many raw materials as we need for production, it is not possible to instantly cancel an order and refund 100% payment for unused days.
The main ingredients, except for fruits and some vegetables, we order from suppliers on average 48 hours before the expected delivery time to the client. Therefore, if you cancel the order, we will be forced to deduct the cost of two days from you. For example, if you inform us on Monday evening about the desire to cancel the order and get back the acc. part of the prepayment, we will be forced to deduct the cost of Tuesday and Wednesday, and therefore we will refund the payment for all days starting from Thursday.
The full terms of service, the procedure for canceling an order and returning payment can be found in our standard agreement - a public offer.